Effective Date: 1 June 2025
Approved by: Chief Executive Officer, Impala Travel
- Purpose
This Privacy Policy outlines how Impala Travel collects, uses, stores, shares and protects personal information. It is issued in accordance with the Data Protection Act [Chapter 11:12] of Zimbabwe, enforced by POTRAZ and reflects our commitment to protecting the privacy and rights of our clients, partners and employees.
- Scope
This policy applies to all individuals whose personal information is collected and processed by Impala Travel, including customers, website users, service providers and employees.
- Data We Collect
Impala Travel collects personal information necessary for the provision of travel and related services including:
- Full name
- ID or passport number
- Email address and phone number
- Travel preferences and booking history
- Payment and billing information
- Visa, itinerary, and accommodation details
- Communications and queries
- Purpose of Collection
Personal data is collected and processed for the following purposes:
- To confirm and manage travel bookings and arrangements
- To facilitate visa application services
- To comply with legal, regulatory and immigration requirements
- To improve customer service and product offerings
- To send travel notifications, updates and promotional content (with consent)
- Legal Basis for Processing
Impala Travel processes personal data based on:
- Contractual obligation – to deliver services you request
- Legal obligation – to comply with regulatory requirements
- Consent – for marketing and optional communication
- Legitimate interest – to improve operations and enhance customer experience
- Data Sharing and Disclosure
Impala Travel does not sell personal data. Information may be shared only with:
- Airlines, embassies, accommodation providers and service partners
- Payment platforms (e.g. Visa, MasterCard, EcoCash) for processing transactions
- Government authorities where legally required
- Internal departments under confidentiality obligations
- Data Transfers
Personal data may be stored or transferred outside Zimbabwe. When this occurs, we ensure appropriate safeguards such as:
- Contractual clauses
- Secure platforms and encrypted channels
- Partner compliance with international data protection standards
- Your Rights
In accordance with the Data Protection Act, you have the right to:
- Request access to your data
- Request correction or deletion of inaccurate information
- Withdraw consent for non-essential processing
- Object to or limit certain processing
- Lodge a complaint with POTRAZ – Cyber and Data Protection Division
To exercise any of these rights, email us at reservations@impala.co.zw
- Data Retention
We retain personal data only as long as necessary to fulfill legal, operational and contractual obligations. Data no longer needed is securely deleted.
- Data Security
We implement strict security measures including:
- Firewalls and password-protected systems
- Encryption of sensitive data
- Limited access to personal information
- Regular monitoring and security audits
- Cookies and Analytics
Our website may use cookies to:
- Improve user experience
- Track site usage
- Enable marketing analytics
You may control or disable cookies in your browser settings.
- Amendments to This Policy
We reserve the right to update this policy at any time to reflect changes in law, technology, or business needs. Updated policies will be posted on our website and communicated internally.
- Contact Us
For privacy-related queries, contact:
Impala Travel
42 Chiremba Road, Hillside, Harare
reservations@impala.co.zw
+263 789 986 034 / +263 778 703 587